Shipping
We will take all necessary steps to ensure that your Step Up Easy tm branded ladder arrives at your premises in the same perfect condition it left our premises, by putting in every procaution that your goods are well covered and protected during transit, and using the most reliable courier companies.
Further steps to protect your investment: where we feel it necessary, your goods will be insured for the full amount paid, so should it arrived damaged to the extent that a refund is appropriate or a re-supply, this will be carried out after having received and examined the required evidence.
Another step to ensure your complete satisfaction: We will endeavour to the best of our ability to have your Step Up Easy tm branded ladder delivered to your premises on time, as per our discussions at the time of order, should we encounter a factor causing a delay in manufacturing your step ladder, we will communicate the same to you timeously, with the remedy that we intend implementing that will be to your final satisfaction.
Overview
Our refund and returns policy counts down 30 days from the day you have received your Step Up Easy tm. Should we not hear from you within this 30 days, we will not offer any refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
We offer to fully refund your money, within 30 days of you receiving non suitable goods, meaning; if we have not heard from you as the recipient or customer within 30 days of receiving your goods, then we will consider that the transaction has been successfully and completely fulfilled.Contact us at {email} for questions related to refunds and returns.